Terms of Service

By accessing, browsing, or purchasing from Time & Tide Skincare (the "Company," "we," "us," or "our"), you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

1. 1
   Binding Agreement: These terms form a legally binding contract between you and Time & Tide Skincare Ltd under UK law.
2. 2
   Age Requirement: You must be at least 18 years old or have parental/guardian consent to purchase from us.
3. 3
   Updates: We reserve the right to modify these terms with 30 days' notice via email or website notification.

2.1 Product Nature

Time & Tide Skincare specialises in handcrafted, artisan skincare products made with natural ingredients sourced responsibly. Our products are:

1. 1
   Handcrafted: Each product is individually made in small batches, ensuring freshness and quality.
2. 2
   Natural Variations: Due to natural ingredients, slight variations in colour, scent, or texture may occur.
3. 3
   Shelf Life: Products have optimum use-by dates and should be stored as directed.
4. 4
   Safety Tested: All formulations undergo dermatological testing and safety assessments.

3.1 Order Placement

1. 1
   Website Orders: Orders placed through our secure website constitute an offer to purchase.
2. 2
   Order Confirmation: We will send email confirmation within 2 hours of order placement.
3. 3
   Acceptance: Contract formation occurs when we dispatch your order, not at order placement.
4. 4
   Inventory: All orders subject to product availability. We reserve the right to refuse orders.

Some products or the entire collection may be available as pre-orders due to upcoming launches, seasonal production, or order handling requirements. Pre-order items will be clearly marked on the website with expected fulfilment dates.

1. 1
   Payment: Full payment is required at the time of pre-order placement to secure your order in the production queue.
2. 2
   Fulfilment Date: Expected dispatch dates are clearly displayed on product pages and at checkout. You will receive email notification with tracking when your order is dispatched.
3. 3
   Cancellation Rights: Pre-orders can be cancelled for a full refund up to 14 days before the stated fulfilment date. After this period, cancellation is not possible as products enter production.
4. 4
   Delays: If unforeseen circumstances cause delays beyond the stated fulfilment date, we will notify you immediately and offer the option of a full refund or waiting for the revised timeline.

5.1 Pricing and Payment

1. 1
   Currency: All prices displayed in British Pounds (GBP) and include VAT where applicable.
2. 2
   Payment Due: Full payment required at time of order placement.
3. 3
   Accepted Methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay via Stripe.
4. 4
   Price Changes: Prices may change without notice, but confirmed orders honor the original price.
5. 5
   Failed Payments: Orders with payment failures will be automatically cancelled after 48 hours.

6.1 Delivery Terms

1. 1
   UK Mainland: Standard delivery 2-3 working days. Free shipping on orders over £50.
2. 2
   Scottish Highlands & Islands: 3-5 working days with additional shipping charges.
3. 3
   Northern Ireland: 3-5 working days via Royal Mail Special Delivery.
4. 4
   Channel Islands & Isle of Man: Available with additional charges and customs considerations.
5. 5
   Risk Transfer: Risk of loss transfers to customer upon delivery to carrier.

7.1 Distance Selling Rights

1. 1
   Hygiene Exemption: Due to hygiene requirements, opened skincare products cannot be returned.
2. 2
   Unopened Products: Unopened items may be returned within 14 days of receipt in original packaging.
3. 3
   Defective Products: Defective items replaced or refunded regardless of hygiene exemption.
4. 4
   Return Costs: Customer bears return shipping costs unless product is defective.

8.1 Product Warranty

1. 1
   Quality Assurance: Products are of satisfactory quality and fit for purpose under Sale of Goods Act 1979.
2. 2
   Manufacturing Defects: We warrant against manufacturing defects for 12 months from purchase.
3. 3
   Natural Variations: Colour, scent, or texture variations due to natural ingredients are not defects.

8.2 Limitation of Liability

1. 1
   Maximum Liability: Our total liability limited to the purchase price of the specific product(s) involved.
2. 2
   Excluded Damages: We exclude liability for indirect, consequential, or punitive damages.
3. 3
   Allergic Reactions: Customers responsible for patch testing. We provide full ingredient lists.

9.1 GDPR Compliance

1. 1
   Lawful Basis: We process data for contract performance, legitimate interests, and with consent where required.
2. 2
   Data Minimisation: We only collect data necessary for order fulfilment and customer service.
3. 3
   Retention: Personal data retained for 7 years for tax purposes, then securely deleted.
4. 4
   Your Rights: Access, rectification, erasure, portability, and objection rights available.

10.1 Governing Law

10.2 Regulatory Compliance

1. 1
   Product Safety: Compliance with UK Cosmetic Product Safety Regulations 2008.
2. 2
   Distance Selling: Compliance with Consumer Contracts Regulations 2013.
3. 3
   Consumer Rights: Full compliance with Consumer Rights Act 2015.
4. 4
   Advertising: CAP Code and ASA guidelines compliance for all marketing.

10.3 Alternative Dispute Resolution